Communication & documents

Every conversation on the record it belongs to.

Team chat, messages with people and families, news for staff and documents built from templates โ€” all connected to the person, the shift or the case they are about.

๐Ÿ–ฅ๏ธ Care Office ๐Ÿ“ฑ Carer app ๐Ÿ‘จโ€๐Ÿ‘ฉโ€๐Ÿ‘ง Family portal ๐Ÿ  Client portal
Talk

Chat, messages and news

Teams chat around the people they support. Families and the person can message their team from their portals. News and stories reach staff with read tracking.

  • Team chat with presence
  • Family and client messaging from their portals
  • News & stories with read counts
  • Communication intelligence for governance
Call

On-call telephony

Connect Dialpad and the on-call line is used for timed contact โ€” for example when an emergency swap message is unread after ten minutes.

  • Dialpad on-call integration (optional)
  • Call webhooks recorded on the case
  • On-call log and escalation
Write

Documents from templates

A template builder produces letters, agreements and contracts with your organisation's letterhead and footer, ready to sign or send.

  • Template builder and document studio
  • Contracts and user agreements with signatures
  • Email from your verified sender domain
  • Documents filed into folders on the person or staff record
Connected to

Works with the rest of Verio

Bring conversations together

See chat, news and documents on the same record.

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